At Neovadent Oral and Dental Health Clinic we care about the protection of your personal data and your privacy. This Privacy Policy explains for what purposes personal data is collected, used, stored and protected when you use our website, fill in our contact or advertising forms, or contact us.
1. Data Controller
Your personal data may be processed by Özel Neovadent Ağız ve Diş Sağlığı Polikliniği (Neovadent Oral and Dental Health Clinic), operating in Kırklareli, Türkiye.
For any questions, requests or applications regarding your personal data, you can contact us through the contact channels listed on our website.
2. Personal Data We May Collect
Depending on how you contact us, the following information may be collected:
- First and last name
- Phone and/or WhatsApp number
- E-mail address
- The dental treatment or service you are interested in
- The time frame in which you plan to start treatment
- Information you voluntarily provide in forms or during communication
- Technical information about website usage, to the extent permitted by applicable law
We recommend that you do not share sensitive health information that is not necessary in initial contact or advertising forms.
3. How Data Is Collected
Your personal data may be collected:
- when you fill in a form on the Neovadent website,
- when you fill in a Neovadent advertising form on Facebook or Instagram,
- when you request information about our services,
- when you contact us by phone, e-mail, WhatsApp or other communication channels,
- when you use our website.
4. Purposes of Using Personal Data
The personal data collected may be used to:
- respond to your request,
- contact you about the services or treatments you are interested in,
- carry out communication regarding examination and treatment planning,
- provide the information you requested about the services of Neovadent Oral and Dental Health Clinic,
- improve our services and user experience,
- fulfil legal obligations.
Personal data is processed only for specific and legitimate purposes and only to the extent necessary.
5. Legal Basis for Processing
Depending on the situation, the processing of personal data may be based on your explicit consent, on steps taken prior to a service you have requested, on applicable legitimate interests, or on legal obligations.
Where processing is based on explicit consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
6. Meta, Facebook and Instagram Forms
When you fill in a Neovadent form published on Facebook or Instagram, the information you enter may be transmitted to Neovadent Oral and Dental Health Clinic so that we can respond to your request and contact you.
Personal data processing carried out by Meta platforms themselves is additionally subject to the privacy policies and terms of use of those platforms.
7. Communication via WhatsApp
If you provide your WhatsApp number, Neovadent Oral and Dental Health Clinic may contact you via WhatsApp to respond to your request and communicate about the service or treatment you are interested in.
When WhatsApp is used, personal data may also be processed under the platform provider's own privacy policies and terms of use.
8. Sharing and Transfer of Personal Data
Your personal data is not sold.
Personal data may be shared, to the extent necessary, with service providers used to operate the website, provide communication services, manage forms, carry out advertising and analytics activities, or provide technical infrastructure.
Personal data may also be shared with authorised public institutions where required by law.
Some service providers may process personal data outside the country you are in. In such cases, the obligations, mechanisms and safeguards provided for by applicable data protection legislation are taken into account.
9. Retention of Personal Data
Personal data is retained for as long as necessary for the purpose for which it was collected and for the periods required by applicable legal obligations.
The retention period may vary depending on the nature of the request, your relationship with Neovadent Oral and Dental Health Clinic and applicable legal requirements.
When the purpose of retention no longer exists and there is no other legal obligation requiring retention, personal data may be deleted, destroyed or anonymised in accordance with applicable legislation.
10. Data Security
Neovadent Oral and Dental Health Clinic implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.
11. Your Rights
Under Turkish Law No. 6698 on the Protection of Personal Data and other applicable data protection legislation, and where the relevant conditions are met, you may have the right to:
- learn whether your personal data is being processed,
- request information if it has been processed,
- learn the purpose of processing and whether the data is used in accordance with that purpose,
- know the third parties to whom personal data is transferred,
- request the correction of incomplete or inaccurate data,
- request the deletion or destruction of personal data under the conditions provided for by law,
- request that correction, deletion or destruction be notified to third parties to whom the data was transferred,
- object to the processing of personal data where the legal conditions are met,
- claim compensation for damage suffered due to unlawful processing.
You can submit requests regarding these rights through the contact channels listed on our website.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time depending on changes in our services, the technologies we use or applicable legislation.
The current version will be published on this page.
